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.............................. HSBC The World's Local Bank
Logo and Trademark..............................
HSBC Holdings plc (traditional Chinese: 滙豐控股有限公司, LSE: HSBA, SEHK: 0005, NYSE: HBC, Euronext: HSBC, BSX: 1077223879) is the world's largest financial group in terms of market capitalization. It was also rated the fifth largest company by Forbes 2000.Its head office is located in the HSBC Tower (8 Canada Square) by London's Canary Wharf. The group is named after its founding member, The Hongkong and Shanghai Banking Corporation, a bank established in Hong Kong by Thomas Sutherland, a Scot, to finance British trade in the Far East in 1865. Today the corporation is simply HSBC.
The bank is the fourth largest corporation in the world in terms of assets (as of Dec 31, $1.861 trillion, while Citigroup reported $1.884 trillion). It reports its results in United States dollars, since 80% of its earnings originate from outside the United Kingdom. Nearly 22% of its earnings are from operations in Hong Kong, where it was headquartered until 1991. It is the largest bank in Hong Kong, and at the end of 2005 was the largest banking group in the world by Tier 1 capital. The HSBC logo, known as the Hexagon, is derived from The Hongkong and Shanghai Banking Corporation’s 19th century house flag, itself derived from the Scottish flag, which is the angular cross that Saint Andrew (the patron saint of Scotland) was crucified upon.
As a cost saving measure HSBC is offshoring processing work to lower cost economies in order to reduce the cost of providing services in developed countries. These locations take on work such as data processing and customer service, but also internal software engineering at Pune, Hyderabad (India), Guangzhou (China) and Curitiba (Brazil).
Chief Operating Officer Alan Jebson said in March 2005 that he would be very surprised if fewer than 25,000 people were working in the centres over the next three years: “I don’t have a precise target but I would be surprised if we had less than 15 (global service centres) in three years’ time.” He went on to say that each centre cost the bank from $20m to $30m to set up, but that for every job moved the bank saves about $20,000 (£10,400). Trade unions, particularly in the US and UK, blame these centres for job losses in developed countries, and also for the effective imposition of wage caps on their members.
Currently centres exist in six countries, in Brazil in Curitiba, in India in Hyderabad, Bangalore, Visakhapatnam, Mumbai, Kolkata and Pune, in China in Shanghai, Guangzhou and Shenzhen, in Kuala Lumpur (Malaysia), Colombo (Kotte) (Sri Lanka) and Manila (Philippines). There is also a trial going on in Malta to asses the possibility of offshoring a UK high value call centre. An option under consideration is reported to be a processing centre in Vietnam to access the French skills of the population and therefore cut costs in the bank’s French operation.
On June 27th 2006, HSBC reported that a "small number" of customers had suffered from fraud totalling £233,000 after an employee at the Bangalore call centre supplied confidential customer information to fraudsters.
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